All domestic orders are shipped via USPS 2-day priority mail with tracking. All international orders are shipped USPS ground and can take 7-10 days to arrive. If you need faster shipping email email@example.com to request that. Please allow for 3-5 business days for packages to arrive when ordering items that are in stock. If an item is custom ordered, on back order or marked as "made to order" please allow 7-10 business days for arrival.
All sales at basyboutique.com are final. If you are unhappy with your purchase, items in perfect and unworn condition may be returned for online store credit or exchanged for another item within 14 days of receipt, minus the original shipping fees.
Please note that due to the handmade nature of our jewelry, there will be slight variations in the jewelry and delivery times may vary . Please contact us if you have special requests or if there is anything we can do to better serve you!
If you would like to exchange an item for store credit please follow these steps:
1) Email firstname.lastname@example.org with details of your request for an exchange or store credit.
2) Once the request has been approved we will email you our shipping address. Please pack the item securely and safely in a hard box, insure your package for the full value of the merchandise, and send it via prepaid mail. For speed and security, we recommend UPS/FedEx. No C.O.D. deliveries will be accepted. A return address will be provided after our original email correspondence.
We are not responsible for and will not be able to process store credit or exchanges for items lost or damaged in transit due to delivery error.
There are no returns, store credits, or exchanges on custom or special orders.
3) Please note that no exchanges or credits will be granted after the 30 day period has past, and no returns will be processed until we have received your original item.